Tips for Receiving Food Grade Ethanol from CulinarySolvent.com

Orders of pints, quarts, gallons, and five-gallon jugs (in non-bulk quantities) will be processed and fulfilled within one business day of placing your order To give you an idea as to what this means, if you place your order Monday, it will be processed and fulfilled -- packed up and scheduled to be picked up by your selected carrier -- by Tuesday morning, depending on what time you place your order; if you place your order on Friday, it will be shipped out no later than Monday, depending on what time you place your order.  Typically orders placed in the early morning (keeping in mind our location in Maine, i.e., Eastern Standard Time (EST)) will be fulfilled the same day they are place.  In general, any orders placed after 9 AM EST will not be packaged up until the next day.

Bulk orders may require additional time to process depending on production and availability.  Get in touch directly to inquire on bulk fulfillment times.

For all orders above, delivery times vary and will be dependent on the carrier.  You can use the tracking number provided to you to know your estimated delivery time and date. 

Please note: we are a small team. Although we strive to maintain the processing and fulfillment times above, extenuating circumstances can happen.  Also, please be aware that carrier delays (delays on the part of the carrier chosen for your order, i.e., FedEx or UPS), such as weather, staffing, availability of drivers, failure of the carrier to pick up shipments from our distillery, or other circumstances, are unfortunately not within our control.  If you have a question or are concerned about the status of your order, please feel free to contact us. 

Yes.  We offer free pickups at our distillery for food grade ethanol orders placed at CulinarySolvent.com. Please visit our pickup information page for more details, and certain restrictions.  Read more about scheduling your pickup appointment here.

No. Because orders require an adult signature for delivery, coupled with the flammable nature of the product being shipping, orders from CulinarySolvent.com cannot be shipped to a post office box.

You will get a tracking number for your chosen carrier via email once your order is fulfilled (i.e., packed and picked up by the carrier).  You can also check the status using our live chat.

No. We currently cannot ship orders outside of the lower 48 states. We cannot ship to Canada, Mexico, or other international destinations.

Please see our shipping map and state rule page for more information.

If you just placed your order (less than 24 hours ago), reply to the order confirmation email as soon as possible so we may intercept your order before it is fulfilled.  If your order is already in the hands of the carrier, we must first confirm the item is on its way back to us before we can initiate the cancelation and refund.  Please read and review our returns and refund policy for more information about canceling your order.

All carriers (FedEx and UPS) will make at least three attempts to deliver your package and obtain the required signature.  Carriers will leave instructions when a delivery attempt is made to schedule a different delivery window for future attempts.  After at least three unsuccessful delivery attempts, the package will be returned to us.  Packages returned to us due to customer refusal at time of delivery or due to an inability to deliver after multiple attempts may be subject to additional fees. See our returns and refund policy for more information.

Depending on the type of package in transit (i.e., pint, quart, or gallon; five-gallon jug; or bulk), method used to ship, and where the package is in transit, it is possible to change the address after your order has shipped. 

For orders of pints, quarts, and gallons, please reply to your order confirmation email as soon as possible to change your address. You can also contact us via phone or our online form, which can both be found here. Please have your order number and tracking information available.

Five-gallon orders unfortunately cannot be changed after the order has shipped. Please contact us as soon as possible if there is an issue with your five-gallon order. Be aware: restocking and/or reshipment fees may apply.

Bulk orders shipped via freight can typically be modified after shipping. Please reply to your order confirmation email as soon as possible to change your address. You can also contact us via phone or our online form, which can both be found here.

Please note: changing or modifying the shipping address may add one to two days to the original delivery estimate for your order.  As the shipment approaches its final destination, changes to the destination address may not be possible.  In this case, if you are unable to retrieve your package from the destination to which it was shipped, your order may need to be reshipped, which can incur additional freight and restocking fees.  The payment of these fees is the receiver's (customer's) responsibility. 

Yes, as long as the destination state allows.

Typically, yes.  Destinations like a UPS store or Mail Boxes Etc., where a physically present staff member is available to receive the package at time of delivery is permitted so long as the recipient is allowed to receive and hold items shipped as ORM-D or hazmat.  Before choosing this destination as your shipping delivery address at checkout, please contact your desired destination to ensure their policies permit them to receive items shipped as ORM-D or hazmat.  In the event the receiving location does not accept ORM-D or hazmat items, your order will be refused at time of delivery and shipped back to us. 

No.  While some carriers, like FedEx, offer the service of holding your packages at a nearby location that is not a post office or shipping store (typically a retail store like Rite Aid or Walgreens), regulated items including food grade ethanol are not eligible to be held at an authorized location. 

Please note: although you will be able to enter and proceed with an authorized FedEx location as your delivery address at checkout, your order will likely be refused at the time of delivery by the receiving location by policy and may be subject to return and restocking fees once it gets back to us in Maine. 

No.  Due to Department of Transportation (DOT) rules and limitations, including those stated in 49 CFR Part 173, all orders of food grade ethanol must ship via ground service only.

No. To stay compliant with 49 CFR Part 173 we are only able to ship via ground service.

No. You can follow the order using the FedEx tracking number for a good estimate on date of arrival.

Yes. You can leave an order note with your order of Culinary Solvent and we will ship your package(s) on the date desired. 

Note: We do not ship on Saturday or Sunday.

Some states do not permit the sale or importation of 190 proof or 200 proof food grade ethyl alcohol (ethanol) to individuals or businesses.

See our shipping map to learn more about your state's regulations.