About Shipping and Receiving Culinary Solvent - Receiving

Receiving

Order Processing and Fulfillment Time 

Orders of pints, quarts, gallons, and five-gallon jugs (in non-bulk quantities) will be processed and fulfilled within one business day of placing your order To give you an idea as to what this means, if you place your order Monday, it will be processed and fulfilled -- packed up and scheduled to be picked up by your selected carrier -- by Tuesday morning, depending on what time you place your order; if you place your order on Friday, it will be shipped out no later than Monday, depending on what time you place your order.  Typically orders placed in the early morning (keeping in mind our location in Maine, i.e., Eastern Standard Time (EST)) will be fulfilled the same day they are place.  In general, any orders placed after 9 AM EST will not be packaged up until the next day.

Bulk orders may require additional time to process depending on production and availability.  Get in touch directly to inquire on bulk fulfillment times.

For all orders above, delivery times vary and will be dependent on the carrier.  You can use the tracking number provided to you to know your estimated delivery time and date. 

Please note: we are a small team. Although we strive to maintain the processing and fulfillment times above, extenuating circumstances can happen.  Also, please be aware that carrier delays (delays on the part of the carrier chosen for your order, i.e., FedEx or UPS), such as weather, staffing, availability of drivers, failure of the carrier to pick up shipments from our distillery, or other circumstances, are unfortunately not within our control.  If you have a question or are concerned about the status of your order, please feel free to contact us. 

Changing the Delivery Address After Placing an Order

Depending on the type of package in transit (ORM-D or hazmat), method used to ship, and where the package is in transit, it is possible to change the address after your order has shipped.  

Pints, Quarts, and Gallons

Orders of pints, quarts, and single gallons can usually be modified after the order has been shipped.  Changes to the destination address must be made by the shipper (that's us).  If you wish to change your address after shipment, reply to your order confirmation email.  Alternatively, you may contact us via phone or the online form.  Please have your order number and tracking information available. 

Five-Gallon Jugs

Five-gallon jugs are shipped hazmat and, therefore, are not able to be modified once the order has shipped.  If you need more assistance with modifying your hazmat order, contact us directly or reply to your order confirmation email.

Bulk

Bulk orders shipped via freight can be modified mid-shipment similar to pints, quarts, and gallon orders.  Changes to the destination address must be made by the shipper (that's us).  If you wish to change your address after shipment, reply to your order confirmation email.  Alternatively, you may contact us via phone or the online form.  Please have your order number and tracking information available.  Please note: changes to freight destination may incur added transportation fees by the freight company.  Customer is responsible for fees charged by transportation company. 

Please note: changing or modifying the shipping address may add one to two days to the original delivery estimate for your order.  As the shipment approaches its final destination, changes to the destination address may not be possible.  In this case, if you are unable to retrieve your package from the destination to which it was shipped, your order may need to be reshipped, which can incur additional freight and restocking fees.  The payment of these fees is the receiver's (customer's) responsibility.